FREQUENTLY ASKED QUESTIONS – FAQ

Here you will find answers to the most common questions we get

GENERALLY

What is the meaning of the name?

Soulosofie [Solo’so’phy] is a combination between the name Sofie the English word soul and the notion of philosophy. Philosophy comes from Old French Philosophy, via Latin from Greek philosophia means “love of wisdom”.

Is it safe to order online?

We use SSL Certificates (Security Socket Layer), so you can feel safe when ordering online. This is one of the safest systems for purchase on the Internet. The system encodes potentially sensitive information, such as name and address, as well as very sensitive information like credit card details.

Your data is encoded immediately when you enter them and very sensitive information is not stored on a public server. This means that the information exchanged between you and us is not accessible to unauthorized persons.

SSL Certificate provides an authentication that ensures that your data is sent to the correct server, an encryption that encodes all the information so that only the secure server can read it, and a data integrity function ensures that no information has been changed.

Has my order been received?

Once your order is approved, you will receive an order confirmation with your details via email (check your spam too). The order confirmation will be sent to the email address that you provided at checkout. If you are unsure of your order, you can always contact us on +46 (0) 8-55 00 43 23 or email us to support@soulosofie.com

 

 

YOUR ORDER

I'm experiencing a problem when I try to make an order at your webshop. WHAT CAN I DO?

Our website supports the usual browsers, just make sure you have an updated version. Note that if you have an old version of a browser, so maybe it is not compatible with our site, and all functions will not work correctly.

  1. Clear your browser’s cache. Go to your browser settings and clear your data / cache.
  2. Try using a different browser on our website does not support the one you are using.

3. Try a different payment method. and remember to accept our terms before you press “Buy”

CAN I make any changes to my basket?

In the upper right corner of the website you will find the shopping cart, press the icon. Under “Your order” you can find the items you have placed in your shopping bag. Under the product name, you will see the selected size and color.

 

CAN I CANCEL MY ORDER WHEN COMPLETED?

Once an order is complete, the management process directly. If you wish to cancel your order, please contact us directly by phone or email us to support@soulosofie.com and we will do our best to help you.

 

PAYMENT METHODS

WHAT PAYMENT METHODS YOU ACCEPT?

We accept the following payment methods: Credit card (MasterCard and Visa).

WHAT IS THE SHIPPING COST OF THE GOODS?

The shipping cost for the goods you shop Soulosofie.com depends on the shipping method you choose. It’s always free to pick up an item at our store. If you choose smaller packages to delivery it costs 49 SEK. Do you want home delivery, the price starts at 39 EUR.

DELIVERY & SHIPPING

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When you shop at Soulosofie.com you can choose between different delivery methods:

  • a) smaller packages for delivery
  • b) home delivery, or
  • c) collect it from our warehouse

You can normally always come and pick up your product in our warehouse, but make sure you call us first. Or get the product safe home directly to your door. Smaller package by mail has limitations in weight and dimensions.

At the check-out you will find out what delivery methods that is possible for your order and choose the one that suits you best.